Working with Difficult and Combative People – “In the Know”

This month, we are learning how to deal with difficult or combative people. We have all experienced this while working with people around us. This month’s guide gives us a lot of good insight and tools for dealing with these types of situations. You can view this month’s training by clicking here.

Understanding Cultural Diversity – “In the Know”

Arizona is a wonderful state and it flourishes with a diverse culture. In this month’s second “In The Know”, we will take a moment to reflect on our own backgrounds and where we came from. This reflection provides us with good insight when interacting with others and encourages us to learn more about the people around us. This doesn’t stop …